Return and Refund Policy
Welcome to Chocolate Madness! We value our customers and strive to deliver the finest brownies and chocolate truffles with the best service. Please carefully read our Return and Refund Policy:
All Sales Are Final
Due to the perishable nature of our products, all sales are final. We do not offer refunds or returns once the order has been placed.
Order Issues
If there is an issue or mistake with your order due to an error from our end, such as receiving the wrong item, please reach out to us promptly. In such cases, a refund may be issued.
You can contact us via:
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WhatsApp: +971 52 898 8864
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Contact Us Page: https://chocolatemadness.ae/contact-us/
Timeframe for Reporting Issues
Customers must report any issues within 10 hours of receiving their order. Kindly provide full details and, if possible, include clear pictures of the product to help us resolve the matter efficiently.
Refund Processing
Approved refunds (applicable only in cases of mistakes from our end) will be processed within 5–10 business days, depending on the payment method used.
Thank you for choosing Chocolate Madness. Your satisfaction is important to us!