Return & Refund Policy
We value our customers and strive to deliver every Chocolate Madness order with care, quality and attention to detail. Please review our policy before placing an order.
Welcome to Chocolate Madness! We strive to deliver the finest brownies and chocolate truffles with the best service. Due to the nature of our products, specific conditions apply to returns and refunds.
All Sales Are Final
Due to the perishable nature of our products, all sales are final.
We do not offer refunds or returns once the order has been placed.
Order Issues
If there is an issue or mistake with your order due to an error from our end, such as receiving the wrong item, please contact us promptly.
In such cases, a refund may be issued.
Timeframe for Reporting Issues
Customers must report any issue within 10 hours of receiving their order.
Kindly provide full details and, if possible, include clear pictures of the product to help us resolve the matter efficiently.
Refund Processing
Approved refunds are applicable only in cases of mistakes from our end.
Once approved, refunds will be processed within 5–10 business days, depending on the payment method used.
Something Wrong With Your Order?
If you received an incorrect item or believe there was an error from our end, please contact Chocolate Madness as soon as possible.
Thank you for choosing Chocolate Madness. Your satisfaction is important to us!